Customer Support & Sales Executive

Customer Support & Sales Executive (Associate Executive, Communication & Outreach)

Location: House 22, Road 1, Block E, Banasree, Rampura, Dhaka

Office Hours: Saturday to Thursday, 09:00 AM – 05:30 PM (or as assigned)

Reports to: Project Manager 

Position Type: Full-time

Salary: BDT 15,000 – BDT 18,000 (Negotiable based on experience)

About Us

Quantum Foundation is dedicated to human service, personal growth, and compassionate outreach. Through our digital initiatives and media channels, we engage with an extensive community, providing valuable resources, services, and support to individuals seeking personal and spiritual development.

We are looking for a proactive and detail-oriented Customer Support & Sales Executive to manage our Facebook pages, handle inbound customer interactions, and convert inquiries into confirmed registrations/sales through active messaging, comment moderation, and phone follow-ups.

Key Responsibilities

• Inbound Lead Conversion & Sales: Respond promptly to incoming Facebook messages, comments, and inquiries; guide potential customers/members through services or products and close sales.
• Voice & Call Handling: Make outbound follow-up calls to warm leads, confirm orders/registrations, address objections, and handle inbound customer calls professionally.
• Page & Engagement Moderation: Monitor Facebook page feeds, respond to public comments in a brand-consistent tone, hide spam, and route complex queries to the appropriate team.
• Customer Support & Issue Resolution: Provide accurate information, resolve pre-sales and post-sales queries, and ensure a warm, supportive customer experience.
• Tracking & Reporting: Maintain daily sales logs, lead pipelines, conversion rates, and customer interaction records using Google Sheets/CRM.
• Coordination: Coordinate with delivery, operations, or program teams to ensure smooth fulfillment and service delivery.

Requirements

• Bachelor’s degree in any discipline (Business, Marketing, or Communications preferred).
• Minimum 1 year of proven experience in social media sales, F-commerce, tele-sales, or customer support.
• Strong written and verbal communication skills with a persuasive, polite tone.
• Proficiency in Google Sheets, MS Excel, and Meta Business Suite (Facebook Inbox/Page Manager).
• Quick response capability, good typing speed, and effective objection-handling skills.

Preferred Qualifications

• Prior experience working with an e-commerce brand, training/educational platform, or digital sales team.
• Demonstrated track record of meeting or exceeding lead conversion and sales targets.
• Familiarity with call-handling etiquette and basic CRM tracking workflows.