Customer Support Officer

Join the Team at Head Gear Limited!

Position: Customer Support Officer

Office Time: 10am - 07pm | Sat - Thu

Job Type: Full Time | Work at Office

Salary: Negotiable.

Location: Kuwaiti Moshjid Road, Dhali Bari, Bashundhara, Dhaka-1229

■ Job Description:

We are excited to announce that Head Gear Limited is looking for passionate and energetic Customer Experience Agent to join our growing team. In this role, you will be the face of Head Gear, interacting directly with customers to ensure a seamless and positive shopping experience. From assisting with inquiries to resolving any challenges, you’ll be the go-to person for creating lasting impressions and elevating customer satisfaction.

■ Responsibilities:

• Respond to customer inquiries via phone, email, and social media platforms

• Manage and resolve customer complaints and issues effectively

• Guide customers through the product selection process and provide after-sales support

• Maintain a positive and empathetic attitude towards customers at all times

• Collaborate with internal teams to ensure timely and accurate order fulfillment

• Collect and analyze customer feedback to improve service quality

■ The applicants should be good at the following areas:

• Excellent communication and problem-solving skills

• Ability to multitask and manage time effectively

• Knowledge of customer service principles and practices

• Strong proficiency in digital communication tools

• Ability to stay calm and professional in challenging situations

■ Additional Requirements:

• Must have a customer-focused mindset

• Ability to learn quickly and adapt to changes

• Ability to meet deadlines and manage priorities in a fast-paced environment

• Prior experience in customer service is a plus but not required

■ Educational Requirements:

Bachelor’s degree in any field is preferred

■ Experience: 0~1 year [Freshers are encouraged to apply]

■ Perks of Joining Head Gear:

• A vibrant and supportive work environment

• Opportunities for growth and development

• Learning from industry-leading professionals

• Competitive salary and benefits package

■ Other Benefits:

• Tea for your refreshment

• Salary Review: Yearly

• Festival Bonus: 2

■ Salary:

Depends on Expertise. You may negotiate.

■ How To Apply:

To apply for this position, please send your Resume to: [email protected]

Please include "[HCS7] Customer Support Officer" in the subject line.

Whatsapp Contact: 01904454338

■ Deadline:

• Interested candidates are requested to Apply on or before 24th September. Shortlisted candidates will be contacted accordingly.