Customer Support Executive - E-Commerce
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Uttara, Dhaka, Bangladesh
Job Description
Company Name: Trekmad.com
Location: Dhaka (Uttara Sector 4)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202659875
The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience.
Key Responsibilities
Location: Dhaka (Uttara Sector 4)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202659875
The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience.
Key Responsibilities
- Customer Communication & Support
- Handle customer queries through Facebook Page, Website Chat, and WhatsApp.
- Respond to order-related inquiries (order status, delivery updates, returns, exchanges, and refunds).
- Maintain a polite, helpful, and brand-consistent tone in all customer communications.
- Monitor customer feedback and solve complex issues to the Operations or Management team.
- Order Processing & Shopify Tasks
- Manage orders through Shopify Admin Interface – check fulfillment status, process refunds, and update order notes.
- Follow up on pending or delayed deliveries and communicate updates to customers.
- Assist in resolving failed, duplicate, or canceled orders.
- Reporting & Coordination
- Maintain daily call/chat log reports and share summaries with the Coordinators.
- Record customer complaints or return reasons for analytics and improvement tracking.
- Coordinate with the Warehouse, Delivery, and Product teams to ensure prompt resolutions.
- Review daily order trends and share insights about customer behavior and recurring issues.
- Experience: 1-3 years
- Education:
- Skills: customer support, customer service management, customer service, e-commerce optimization, customer relationship management, customer relations, customer service skills, sales support tools
Requirements
Company Name: Trekmad.com
Location: Dhaka (Uttara Sector 4)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202659875
The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience.
Key Responsibilities
- Customer Communication & Support
- Handle customer queries through Facebook Page, Website Chat, and WhatsApp.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4721
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About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.