Customer Support Executive
WebP IT Solution
Negotiable
Full Time (On-site)
6 months - 1 year
5 positions
Only 3 days left to apply
Don't miss out on this opportunity!
Job Description
- Respond to customer inquiries via phone, email, live chat, and social media.
- Provide support regarding software products and services.
- Troubleshoot basic technical issues and escalate complex problems to the technical team.
- Maintain accurate records of customer interactions and support tickets.
- Follow up with customers to ensure timely issue resolution.
- Assist customers with product onboarding and usage guidance.
- Collect customer feedback and report recurring issues to management.
- Coordinate with development and sales teams to improve customer satisfaction.
- Ensure service level agreements (SLAs) are maintained.
- Prepare daily and monthly customer support reports.
Requirements
- Respond to customer inquiries via phone, email, live chat, and social media.
- Provide support regarding software products and services.
- Troubleshoot basic technical issues and escalate complex problems to the technical team.
- Maintain accurate records of customer interactions and support tickets.
- Follow up with customers to ensure timely issue resolution.
- Assist customers with product onboarding and usage guidance.
- Collect customer feedback and report recurring issues to management.
- Coordinate with development and sales teams to improve customer satisfaction.
- Ensure service level agreements (SLAs) are maintained.
- Prepare daily and monthly customer support reports.
About Company
WebP IT Solution
WebP IT Solution
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