Customer Success Associate

Company Name: Enerzyz

Location:

Job Type: Full-Time

Workplace Type: On-Site

Job ID: IJOB202664615

Enerzyz is an AI-powered asset orchestration platform that helps industrial facilities, commercial buildings, and data centers run more efficiently. Our work involves developing real-time intelligent systems for any facility's asset management through agentic automation. This role is designed for building a high-performance customer organization capable of bridging AI, engineering operations, and long-term client value. We are looking for engineers who can hold a technical conversation and a commercial one in the same meeting.

About The Role

Deploying an AI system into a live facility is only the beginning. The value shows up months later, in energy saved, equipment protected, and operators who trust the system enough to leave it running. Making that happen is the work of Customer Success.

As a Customer Success Associate, you own what happens after go-live. You will make sure every customer understands what the platform is doing, sees the value it is creating, and actually uses it as part of daily operations. You will be the person a facility manager calls when something looks unusual, and the person our product team listens to when deciding what to build next.

This is not a support desk role. In physical AI, customer success is a technical discipline. You are dealing with real assets, real energy bills, and operations teams who are professionally skeptical of anything that promises to run their plant better than they do. Winning that trust and keeping it is the job. The role suits an engineer who enjoys people as much as systems.

In This Role, You Will

• Own the pre and post-deployment relationship for a portfolio of industrial and commercial customers, serving as their primary point of contact and trusted advisor.
• Drive onboarding and adoption by training facility teams, operators, and management on the platform, and by establishing the routines that turn a new system into a daily habit.
• Track and report value realization energy savings, operational performance, asset health, system uptime and present results clearly to both engineering and executive stakeholders.
• Monitor account health proactively, identifying declining usage, unresolved issues, or unrealized value before the customer has to raise them.
• Systematically collect customer feedback, feature requests, pain points, and field observations, and relay them to the product and engineering teams with the context needed to act on them.
• Work closely with Forward Deployed Engineers and the platform team to resolve technical issues, tune system behaviour to site realities, and close the loop with the customer.
• Conduct regular business reviews with customers, translating platform performance into operational and financial outcomes that matter to their leadership.
• Identify opportunities for expansion across additional sites, assets, or capabilities, and support renewal and growth conversations.
• Build the playbooks, documentation, training material, and reporting standards that allow our customer success function to scale as the company grows.
• Contribute to company initiatives and support business activities on an ad hoc basis as required.
  
  

Preferred Qualification

• Exceptional communication skills, with the ability to move between a plant room conversation and a boardroom conversation without changing your credibility
• Working understanding of building systems, HVAC and cooling operations, industrial utilities, or energy management - enough to be taken seriously by the people operating them
• Experience in customer success, technical account management, solutions engineering, application engineering, consulting, or a client-facing engineering role is an advantage
• Strong analytical skills, with comfort interpreting operational and energy data and translating complex findings into clear insights for both technical and non-technical personnel
• Proven experience in hands on and AI assisted work, with genuine curiosity about how AI systems behave in the physical world
• Willingness to travel to customer sites and spend time in real operating environments ▪ Organized, structured, and dependable in follow-through - customers judge us on what happens after the meeting
• An enterprising mindset to take ownership in a fast-paced startup environment
  
  

Benefits & Compensation

• Exposure to real-world AI deployment in built world environments to ensure real-time asset optimization, actively reduce carbon footprints and energy costs
• Competitive salary commensurate with qualifications and experience, with travel supported
• Hands-on experience across AI products, industrial digitalization, energy asset optimization and enterprise customer management
• Direct influence on the product roadmap through the feedback you gather and the cases you build
• Collaborate with international industry veterans, and a rare combined exposure to technology, operations, and commercial strategy
• Cross-border collaboration with our teams across geographies, and exposure to enterprise customers in multiple markets
• A clear growth path into customer success leadership, product management, or commercial roles as the company scales.
  
  

Requirements

• Experience: 3 to 6 years
• Education: Bachelor of Science in Computer Science and Engineering (CSE), Bachelor of Science in Mechanical Engineering, Bachelor of Science in Electrical & Electronic Engineering (EEE), Master of Business Administration (MBA)
• Skills: Customer service, Customer Service Management, Communication, HVAC systems
  
  

Last Date of Application: 30 September 2026