Customer Solutions Engineer — Bangladesh (Equity Partner)

Customer Solutions Engineer — Bangladesh (Equity Partner)

Own the customer-facing presence for Anqa Compliance in Bangladesh.

Location: Bangladesh (Remote / Hybrid / On-site, depending on business need)

Team: Bangladesh-based, working day-to-day with a globally distributed team across New Zealand, India, Mauritius, Kenya, and Nigeria.

Reports to: Senior Technology Lead, with oversight from the Chief Operating Officer.

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Anqa Compliance is solving financial crime compliance for financial institutions across Southeast Asia, South Asia, and Sub-Saharan Africa — markets shaped by their own regulations, scale, and economics.

We are investing in our customer-facing presence in Bangladesh. Our first customer in the country is in production cutover August 2026. We are looking for the customer-facing technologist who will own the Bangladesh customer relationship from day one.

This is a technologist-in-the-customer-room role. You work alongside sales — you are not sales. You are the person whose presence makes the technical conversation credible: the one who can demo the platform, answer the deep "can it do X?" questions, translate compliance language into product capability, and own the customer relationship once the deal is signed.

This is the role for someone who:

- Sits next to the CEO (and eventually the sales team) on customer calls as the local technical voice — grounding the conversation in what Anqa actually does.

- Owns the customer technical relationship after the deal is signed (we are a global team and you will not be on your own).

- Builds the self-service infrastructure (knowledge base, runbooks, in-product help) that lets the platform support itself.

- Triages tier 1 technical when it does land, and becomes the loudest customer voice in the engineering room.

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What You Will Do

Customer engagement (50%) — working alongside sales, as the technical voice

- Join customer meetings with banks, NBFIs, and payment companies in Bangladesh alongside the CEO (and the sales team as we grow it). Sales drives the commercial conversation; you bring the technical credibility. The two of you walk in together.

- Own customer kickoff, onboarding, and the ongoing technical relationship for each new account.

- Be the voice in the room when a customer says "can it do X?" — and translate that back to product and engineering accurately.

- Demo the platform yourself when the conversation calls for it.

Self-service infrastructure (30%)

- Build the customer knowledge base from zero.

- Author the customer-facing runbooks, FAQs, and in-product help so the same question gets answered once and the answer scales.

- Identify what should be self-service vs human, and design the split.

- Work with engineering to flag where the product should explain itself better.

Technical triage (20%)

- You reproduce, diagnose, and hand to engineering with a clear write-up.

- Read application logs, run basic database queries, follow what the platform is doing.

- Verify fixes before they ship to customers.

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The Stack You Will Touch

Your job is to know the product, explain it, diagnose it, and document it.

- React + Next.js — browser debugging, basic UI flow tracing

- PostgreSQL — read queries, log analysis

- Python / FastAPI — read service logs, follow application logic

- GitHub — issue tracking, repo collaboration

- REST APIs — understand how front-end talks to back-end

- A ticketing + knowledge base platform** — Jira Service Management or similar (we will choose with you)

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Who You Are

- > 4–6 years across technical support, customer success, solutions engineering, sales engineering, or similar mid-career customer-facing technical roles. What I am looking for is someone with confidence to sit across those requirements and engage with me.

- You know Bangladesh — the banking culture, how decisions get made, how regulators are referenced, how compliance officers think. You bring market context on day one.

- Comfortable in a room with a bank CFO, CTO, or Head of Compliance. You hold the technical line without overcomplicating, and translate compliance language into product capability.

- Technically credible — you can debug a UI flow, read application logs, run basic SQL, and follow Python logic. You need to know what the product is doing to support it.

- Strong written and verbal English. Bangladeshi compliance officers and regulators expect formality and clarity.

- You want the customer-facing role. Career-wise you are aiming at solutions leadership, customer engineering leadership, or eventually a country GM seat.

- Self-directed. You will define how customer engagement runs in Bangladesh as much as execute it.

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This Is NOT For You If

- You need a salary from day one. This role is equity in the company plus a path to salary as the pipeline converts.

- You want to be a salesperson with a quota — this is a technologist-in-the-customer-room role.

- You want to be a tier 1 support agent. Tier 1 work is part of the job and your job is to make less of it exist over time.

- You are disengaged from the Bangladesh market or the regulatory and banking landscape.

- You are not interested in compliance, financial services, or regulated technology.

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## Why Anqa

- Real equity — 2% ownership. Equity vests against agreed delivery milestones. You are coming in at the floor.

- Live customers. Our first Bangladesh customer is in production cutover August 2026 — a deployed compliance platform serving a real institution.

- Regulatory tailwind. AML compliance technology is becoming mandatory across the regulated financial sector in several of the markets we operate in. We are positioned for it.

Path to leadership.** Within 12–18 months this role evolves into a salaried Bangladesh Customer Lead position with budget to build the team you will run.

- Monthly dividends. Anqa is structured so that once revenue hits the dividend trigger, surplus profit is paid out to equity holders every month. No debt, no outside investors, no non-tech overhead.

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## What Success Looks Like

- The CEO is no longer the only technically credible person on Bangladesh customer calls — you are.

- The customer knowledge base goes from zero to the first artefact a new customer is pointed at — and reduces inbound load by a measurable amount.

- The same bug stops getting filed twice.

- Customers describe Anqa support as a reason they stay with the platform.

- Within 12 months you are leading customer operations in Bangladesh, with a team you have helped hire.

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## How to Apply

Submit your CV and a short note (5–8 sentences) covering:

1. Your strongest customer-facing story — one you would tell at interview.

2. Why the equity-first model fits your next move.

3. What you would do in your first 90 days at Anqa in Bangladesh.

🔗 www.anqacompliance.com

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