Dun & Bradstreet Data & Analytics Private Limited logo

Customer Service Specialist

Dun & Bradstreet Data & Analytics Private Limited
Not disclosed
Full Time (On-site)
entry
1 position
Banani, Dhaka, Bangladesh

Job Description

Company Description Established in 1841, D&B is the world’s leading source of business information and insights, enabling companies to Grow Relationships Through Data®. 


Responsibilities:

  • Process customer orders daily and ensure timely delivery in Bangladesh.
  • Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
  • Respond to customer queries promptly.
  • Process is mostly e-mail but may require customer calls if needed.
  • Handle customer complaints and escalations with appropriate resolutions.
  • Engage in work-related correspondence with other D&B offices.
  • Follow up with customers on all sorts of clarifications.
  • Perform QC task daily.
  • Attend relevant training courses as per advice.
  • Create MISs as and when needed by the business.
  • Ensure 100% customer satisfaction.

Requirements

Company Description Established in 1841, D&B is the world’s leading source of business information and insights, enabling companies to Grow Relationships Through Data®.  Responsibilities: - Process customer orders daily and ensure timely delivery in Bangladesh. - Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.

About Company

Dun & Bradstreet Data & Analytics Private Limited

Dun & Bradstreet Data & Analytics Private Limited having its office in Dhaka is a subsidiary of Dun & Bradstreet South Asia Middle East Africa Ltd. headquartered at the Dubai International Financial Centre. Dun & Bradstreet Data & Analytics Private Lim...

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Job Information

Posted 1 month ago
Job ID 4454980729
Dun & Bradstreet Data & Analytics Private Limited logo

Dun & Bradstreet Data & Analytics Private Limited

Dhaka

1
Active Jobs

About Company

Dun & Bradstreet Data & Analytics Private Limited having its office in Dhaka is a subsidiary of Dun & Bradstreet South Asia Middle East Africa Ltd. headquartered at the Dubai International Financial Centre. Dun & Bradstreet Data & Analytics Private Lim...
Team Size 20 employees