Customer Service Representative

Company Description A H Khan Enterprise is a growing organisation operating in Dhaka, Bangladesh, with a focus on delivering reliable products and services to a diverse customer base. The company emphasises ethical business practices, consistent service quality, and long-term relationships with clients and partners. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement in operations and customer experience. A H Khan Enterprise values professionalism, integrity, and accountability, creating an environment where individuals can develop their skills and advance their careers.

Role Description The Customer Service Representative role is a full-time, on-site position based in Dhaka, Bangladesh. In this role, the individual will respond to customer inquiries via phone, email, and in person, providing accurate information about products, services, and policies. Responsibilities include resolving issues promptly, documenting interactions in the customer service system, and following up to ensure satisfactory outcomes. The role also involves maintaining a positive and professional tone, escalating complex cases when required, and collaborating with internal teams to improve customer processes and service standards. The representative will be expected to meet performance targets related to response times, resolution rates, and customer satisfaction.

Qualifications

• Demonstrated experience in Customer Service and Customer Support, with the ability to handle inquiries and complaints professionally.
• Proven focus on Customer Satisfaction and Customer Experience, including maintaining courteous communication and proactive follow-up.
• Background working as Customer Service Representatives or in similar client-facing roles.
• Strong verbal and written communication skills in English and Bangla.
• Ability to work on-site in Mirpur, Dhaka, Bangladesh, and manage time effectively in a fast-paced environment.
• Basic computer literacy, including use of email, CRM tools, and office applications.
• Problem-solving mindset, attention to detail, and capacity to remain calm under pressure.
• Completion of secondary education required; further education in business, communications, or related fields is an advantage.