Customer Service Representative

Company Description WPEC Global is a growing organization focused on delivering reliable, client-centered services across diverse sectors. The company values efficiency, clear communication, and strong relationships with its partners and customers. Team members are encouraged to contribute ideas, collaborate, and support continuous improvement in service delivery. WPEC Global offers an environment where customer focus, professionalism, and accountability are recognized and rewarded.
Role Description The Customer Service Representative is a full-time hybrid role based in Dhaka, with the flexibility to perform some duties from home. This role involves responding to customer inquiries via phone, email, and chat, resolving issues, and providing clear information about products and services. The Representative will handle case logging, follow up on open tickets, and ensure timely resolution while maintaining accurate records in customer systems. Daily tasks include coordinating with internal teams, escalating complex issues when needed, and proactively contributing to an excellent customer experience. The role also involves identifying recurring problems, sharing feedback to improve processes, and adhering to company policies and service standards.
Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
• Ability to maintain high Customer Satisfaction through effective communication, problem-solving, and follow-up.
• Focus on delivering a positive Customer Experience across multiple channels (phone, email, chat).
• Excellent spoken and written English; proficiency in Bangla is an advantage.
• Good organizational skills, attention to detail, and comfort working with CRM or ticketing systems.
• Ability to work in a hybrid setup in Dhaka, manage time effectively, and collaborate with cross-functional teams.
• Previous customer service or contact center experience preferred; experience in international or BPO environments is a plus.
• Minimum high school diploma required; a bachelor’s degree in Business, Communications, or a related field is an advantage.