Customer Service Representative
Job Description
Customer Support Executive
We are looking for a proactive, organized, and customer-focused Operations & Customer Support Executive to join our growing footwear company and manage online sales operations, customer communication, and daily coordination.
Key Responsibilities
Order & Logistics
- Process and manage online orders.
- Track delivery status and coordinate with delivery partners.
- Handle payment verification and reconciliation.
Customer Support
- Handle customer calls and inquiries professionally.
- Resolve customer complaints and provide timely solutions.
- Follow up with customers regarding orders and deliveries.
- Carefully handle product returns, exchanges, and complaints related to product defects.
Data & Reporting
- Maintain accurate sales records and customer ledgers.
- Update order and payment information regularly.
- Prepare weekly sales and operational reports.
- Maintain reports for returns, sales, and payments.
Team Coordination
- Coordinate between Sales, Delivery, and Accounts teams.
- Ensure smooth and timely daily operations.
- RequirementsMS Excel & MS Office: Advanced proficiency required.
- Odoo: Experience is a strong advantage.
- Excellent communication and professional phone etiquette.
- Strong problem-solving and follow-up skills.
- Highly organized, proactive, responsible, and detail-oriented.
Job Details
Salary: ৳25,000/month
Working Days: 6 days/week
Working Hours: 10:00 AM – 6:00 PM
Location: Paltan, Dhaka
Employment Type: Full-time
Industry: Footwear Manufacturing & Retail
How to Apply
Interested candidates are requested to send their CV with contact details to:
Requirements
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