Customer Service Representative

Company: Gold Kinen Technologies Limited

Job Location: Banani, Dhaka

Job Type: Contractual

Workplace: On-site

No. of Vacancies: 02

We are seeking a motivated, customer-focused, and results-driven Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering excellent customer support, resolving inquiries efficiently, and maintaining positive customer relationships.

Key Responsibilities:

• Handle incoming and outgoing calls and follow up on customer calls where necessary
• Provide clear, accurate, and timely information to customers regarding products, services, orders, or policies
• Handle customer complaints and issues in a professional and empathetic manner
• Identify customer issues, troubleshoot problems, and provide appropriate solutions promptly
• Maintain accurate customer records, including interactions, issues, and resolutions
• Attend activation events physically organized by the Marketing team
• Perform other duties as assigned by management

Qualifications & Skills:

• Bachelor’s degree/ Honors; Running students are also encouraged to apply
• 1/2+ years of experience working in a Call Center or a similar role
• Strong verbal and written communication abilities to effectively interact with customers
• Ability to assess situations and determine appropriate solutions quickly
• Ability to remain calm and understanding in stressful or frustrating situations
• Familiarity with customer service software, CRM systems, and basic office software (e.g., Microsoft Office)
• Ability to manage multiple tasks and prioritize effectively

What We Offer:

• Comprehensive training and ongoing support
• Opportunities for career growth and development
• Friendly and collaborative work environment

Compensation: Negotiable (Based on experience)

How to Apply: If you are interested, please send your updated CV or resume to [email protected] with mentioning the position name in the subject.

Application Deadline: URGENT