Customer Service Project Manager

Company Description Languagers Inc. provides professional interpreting services for medical, legal, and technical industries 24/7 via phone, video, and mobile app. The company collaborates with interpreters in over 350 languages, including American Sign Language, to support diverse communication needs.

Role Description: The Customer Service Project Manager is a full-time remote position responsible for overseeing customer service projects and providing high-quality support for clients using Languagers’ interpreting services. This role involves coordinating with internal teams and interpreters, tracking service performance, and resolving customer issues promptly.

Responsibilities also include maintaining client communication, managing service expectations, developing project plans, and ensuring compliance with service-level agreements. Additionally, the role involves documenting workflows and supporting the onboarding of new clients or services.

Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
• Excellent Communication abilities, both written and verbal, to interact effectively with clients, interpreters, and internal teams.
• Experience managing customer service projects or operations.
• Demonstrated ability to work independently in a remote setting, manage multiple priorities, and meet deadlines.
• Strong organizational and documentation skills, with attention to detail and a process improvement mindset.
• Comfortable using digital tools, CRM, and reporting dashboards.
• over 3 years of experience in customer service project management