Customer Service Executive
Only 2 days left to apply
Don't miss out on this opportunity!
Job Description
Assist customers through inbound and outbound calls with professionalism and empathy.
Resolve customer inquiries and provide accurate information and effective solutions.
Build positive customer relationships by delivering a great service experience.
Update customer information and maintain accurate records in CRM systems.
Meet individual and team service quality, productivity, and customer satisfaction targets.
Escalate complex customer issues to the appropriate team when required.
Achieve quality, productivity, and customer satisfaction targets.
Follow company policies, processes, and quality standards.
Requirements
Candidate Requirements
Candidate Requirements
Requirements:
Excellent verbal communication and interpersonal skills.
Strong customer handling and problem-solving abilities.
Basic computer proficiency and familiarity with Microsoft Office.
Ability to work in rotational shifts.
Preferred Skills:
Previous experience in a BPM, Call Center or Customer Service environment.
Experience handling inbound and outbound customer support.
Familiarity with CRM or ticketing systems.
Strong active listening, multitasking, and time management skills.
Ability to remain calm and professional while handling customer concerns.
Good command of both Bangla and English.
About Company
Service Chai. BD Limited
We at servicechai; are redefining the approach and delivery of Business Process Management(BPM) and IT-Enabled Services (ITES) with a perfect blend of technology, efficiency, and people-centric solutions. Our commitment lies in empowering businesses with seamless operations while placing people—our employees, clients, and their customers—at the heart of everything we do. With deep expertise in customer experience management, back-office solutions, and digital transformation, we serve diverse industries, including e-commerce, healthcare, finance, and telecommunications to name few. By leveraging AI-driven automation, data-driven insights, and a customer-first approach, we help organizations achieve operational excellence while ensuring a human touch in every interaction.
This job post was sourced from Shomvob Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
Actions
Job Information
Service Chai. BD Limited
About Company
We at servicechai; are redefining the approach and delivery of Business Process Management(BPM) and IT-Enabled Services (ITES) with a perfect blend of technology, efficiency, and people-centric solutions. Our commitment lies in empowering businesses with seamless operations while placing people—our employees, clients, and their customers—at the heart of everything we do. With deep expertise in customer experience management, back-office solutions, and digital transformation, we serve diverse industries, including e-commerce, healthcare, finance, and telecommunications to name few. By leveraging AI-driven automation, data-driven insights, and a customer-first approach, we help organizations achieve operational excellence while ensuring a human touch in every interaction.