Customer Service Executive
Job Description
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Handle large volumes of high pressure inbound customer calls
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Provide instant and effective on call solutions
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Record customer complaints and issues clearly and accurately in the system
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Maintain a polite, empathetic, and customer centric attitude during every interaction
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Maintain confidentiality of customer information and strictly follow company SOPs
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Work effectively under pressure to meet operational requirements
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Achieve daily performance targets and maintain call quality standards
Requirements
- Age 22 to 28 years
- Excellent communication skills in both Bangla and English (speaking and writing)
- Strong listening skills with the ability to understand and address customer needs
- Ability to remain calm, confident, and solution-focused during high-pressure situations
- Positive attitude with a strong willingness to learn and adapt
- Good typing speed and basic computer proficiency (MS Office, Google Workspace)
- Ability to work in rotational shifts and weekends during peak operational hours
- Previous experience in customer service, call center, courier, or food delivery sector is an added advantage, but freshers are also welcome.
About Company
SteadFast Courier
Founded on September 1, 2016, Steadfast Courier Limited is one of Bangladesh’s leading delivery service providers, offering reliable home delivery and point pick-up solutions for parcels and documents. With over 20,000 team members, 700+ hubs, and a fleet of 1500+ covered vans, we ensure fast delivery within 24 hours to more than 50 districts and service coverage across 64 districts and 595 upazilas.
We also offer cash-on-delivery (COD) and flexible pick-up options to make online shopping easier for customers. Through our efficient and technology-driven logistics network, Steadfast Courier continues to empower e-commerce and f-commerce businesses across Bangladesh.
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Job Information
SteadFast Courier
About Company
Founded on September 1, 2016, Steadfast Courier Limited is one of Bangladesh’s leading delivery service providers, offering reliable home delivery and point pick-up solutions for parcels and documents. With over 20,000 team members, 700+ hubs, and a fleet of 1500+ covered vans, we ensure fast delivery within 24 hours to more than 50 districts and service coverage across 64 districts and 595 upazilas.
We also offer cash-on-delivery (COD) and flexible pick-up options to make online shopping easier for customers. Through our efficient and technology-driven logistics network, Steadfast Courier continues to empower e-commerce and f-commerce businesses across Bangladesh.