Customer Service & Documentation

Company Description Blue Ocean Freight System Ltd. is a logistics and freight forwarding company focused on providing reliable, cost-effective shipping solutions for global and regional trade. The company coordinates the movement of goods across international borders, working closely with carriers, customs authorities, and business clients. Blue Ocean Freight System Ltd. aims to deliver efficient end-to-end service, emphasizing timely delivery, accurate documentation, and responsive customer support. Team members collaborate in a dynamic environment that values professionalism, attention to detail, and strong client relationships.

Role Description The Customer Service & Documentation role is a full-time on-site position based in Dhaka. This role is responsible for handling customer inquiries, providing shipment updates, and ensuring a positive customer experience through professional communication via phone, email, and in person. Daily tasks include preparing and verifying shipping and customs documentation, maintaining accurate records in internal systems, and coordinating with operations and sales teams to resolve issues. The role also involves monitoring service quality, following up with customers to confirm satisfaction, and supporting process improvements related to documentation and customer service.

Qualifications

• Strong customer-focused skills, including Customer Support and Customer Service to handle inquiries and resolve issues effectively.
• Ability to enhance Customer Experience and Customer Satisfaction through clear communication, timely follow-up, and problem-solving.
• Professional Phone Etiquette and interpersonal skills to interact confidently with customers, partners, and internal teams.
• Attention to detail and accuracy in preparing, reviewing, and organizing logistics and shipping documentation.
• Good written and spoken communication skills in English and Bangla.
• Proficiency with common office software and data entry tools; experience with logistics or ERP systems is an advantage.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Prior experience in freight forwarding, logistics, or a customer service environment is preferred but not mandatory.
• Relevant diploma or bachelor’s degree in Business, Logistics, or a related field is an advantage.