Customer Relationship Officer (Night Shift)
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Mirpur, Dhaka, Bangladesh
Job Description
Company Name: Ignite Tech Solutions
Location: Dhaka (Mirpur 10)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663124
Location: Dhaka (Mirpur 10)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663124
- Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.
- Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.
- Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.
- Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.
- Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.
- Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.
- Maintain accurate and detailed call records in the call center database for easy reference and reporting.
- Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.
- Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.
- Experience:
- Education: bachelor of business administration in international business
- Skills: call center operations, call center development, call center management, contact center management, call center technology, call center administration, contact centers, customer service skills, telephone skills, call centers
Requirements
Company Name: Ignite Tech Solutions
Location: Dhaka (Mirpur 10)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202663124
- Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.
- Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.
- Make outbound calls to customers in the USA.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4710
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.