Customer Communications Specialist (Full-Time, Office-Based)

Company Description:

Get Roman Tours is a premier online tour operator focused on creating simple, seamless, and unforgettable travel experiences in Rome. The company offers expertly curated tours that help travelers explore the Eternal City with confidence, comfort, and authenticity. From iconic landmarks and historical sites to hidden gems and local experiences, tours are led by trusted professional guides who bring Rome’s history and culture to life. The team prioritizes exceptional service, well-planned itineraries, and personalized experiences for every traveler, whether visiting for the first time or returning to discover more.

Role Description:

The Customer Communications Specialist is a full-time, hybrid role based in Mirpur, with the flexibility to perform some duties from home. This role manages daily communication with customers via email, phone, chat, and social media, providing timely, accurate, and friendly support before, during, and after their tours. The specialist will handle inquiries, resolve issues, and assist with bookings, modifications, and general information requests, ensuring a smooth and stress-free experience. Day-to-day responsibilities include documenting customer interactions, tracking recurring concerns, collaborating with operations and marketing teams to improve service quality, and proactively sharing feedback to enhance tour offerings and customer satisfaction.

Qualifications:

• Strong Interpersonal Skills and demonstrated focus on Customer Satisfaction.
• Experience in Customer Support, including managing inquiries, resolving issues, and handling complaints professionally.
• Solid Analytical Skills to interpret customer feedback, identify trends, and recommend improvements.
• Excellent Communication skills in written and spoken English; additional language abilities are a plus.
• Previous experience in travel, tourism, hospitality, or customer-facing roles is highly beneficial.
• Comfort with digital tools, CRM systems, and online communication platforms.
• Ability to work on-site in Mirpur with some remote work, manage time effectively, and handle multiple tasks simultaneously.
• Relevant education in Communications, Hospitality, Business, or a related field is preferred.