Customer Care Executive

Company Description TAD GROUP is one of the fastest-growing infrastructure enterprises in the country, with a rich and diverse experience spanning three decades. The organization is involved in developing and managing large-scale infrastructure projects that support national growth and urban development. Team members at TAD GROUP have the opportunity to work in a dynamic, professional environment that values reliability, long-term relationships, and operational excellence. The company emphasizes collaborative work, continuous learning, and a commitment to high-quality service delivery, making it an appealing workplace for individuals seeking stability and growth. TAD GROUP offers opportunities to contribute directly to impactful projects that shape communities and the country’s infrastructure landscape.
Role Description The Customer Care Executive will manage day-to-day interactions with clients and stakeholders, ensuring prompt and professional responses to inquiries, issues, and service requests. This role involves handling phone calls, emails, and in-person queries, maintaining accurate records of customer interactions, and following up to ensure resolution and satisfaction. The Customer Care Executive will coordinate with internal teams to address service-related concerns, provide clear information about company offerings, and support account management activities. Additional responsibilities include preparing basic reports on customer feedback, identifying recurring issues, and suggesting improvements to enhance service quality. This is a full-time, on-site role based in Dhaka.
Qualifications

• Strong customer service and client relationship skills, with the ability to handle inquiries and concerns professionally.
• Excellent verbal and written communication skills in English and local languages, with clear and courteous telephone etiquette.
• Basic proficiency in office software (e.g., MS Word, Excel, email tools) and ability to maintain organized customer records.
• Problem-solving and time-management abilities, with attention to detail and a focus on meeting response and resolution timelines.
• Prior experience in customer-facing or support roles, preferably in infrastructure, construction, or related industries.
• Ability to work on-site in Dhaka, collaborate with cross-functional teams, and adapt to a fast-paced environment.
• Minimum of a diploma or bachelor’s degree in Business, Communications, or a related field is preferred.