Customer Care Executive

Company Description Voice Tech Solutions is a growing provider of customer communication and support services, specializing in voice-based and omnichannel customer interaction technologies. The company focuses on helping client organizations deliver efficient, reliable, and personalized support to their customers. At Voice Tech Solutions, team members work with modern tools and structured processes to ensure high-quality service delivery. The organization values professionalism, continuous improvement, and a supportive workplace where employees can develop their skills and advance their careers.

Role Description The Customer Care Executive is a full-time, on-site role based in Dhaka. This position is responsible for handling inbound and outbound customer calls, responding to inquiries, and resolving issues in a timely and courteous manner. The role involves documenting interactions, updating customer records, and following established procedures to ensure accurate information and consistent service. The Customer Care Executive will collaborate with team members and other departments to escalate and track complex cases, maintain service quality standards, and meet performance targets. The role also includes providing feedback on recurring customer concerns and contributing to process improvements that enhance overall customer experience.

Qualifications

• Strong verbal and written communication skills in English and local languages, with a clear and professional phone manner.
• Proven ability to manage customer inquiries, complaints, and service requests with patience, empathy, and problem-solving skills.
• Comfort using call center or CRM software, basic computer applications, and structured workflows in a fast-paced environment.
• Attention to detail, strong organizational skills, and the ability to follow standard operating procedures accurately.
• Ability to work on-site in Dhaka on a full-time schedule, including flexibility for shifts if required.
• Previous experience in customer service, call center, or support roles is preferred but not mandatory.
• High school diploma or equivalent required; a university degree or relevant vocational training is an advantage.
• Commitment to professionalism, teamwork, continuous learning, and delivering high-quality customer experiences.