CSR Officer – Sustainability & Certification

Key Responsibilities:

1.   Hangtag Approval

· Coordinate and manage the sustainable hangtag approval process for certified orders, ensuring that product, material and certification information meets applicable standard requirements.

· Review and verify material certification and order information against applicable sustainability standard requirements as part of the approval process

· Coordinate with internal teams and relevant stakeholders to ensure timely and accurate approvals.

2.   Transaction Certificate Management

· Coordinate and follow up on Transaction Certificate (TC) applications for certified orders.

· Monitor the status of pending TCs and follow up with suppliers and relevant stakeholders.

· Coordinate with certification bodies, suppliers, factories and internal teams regarding certification, documentation and traceability requirements.

· Maintain accurate records of issued TCs and related documentation.

3.   Traceability

· Support the implementation and ongoing management of traceability activities through the TextileGenesis platform.

· Process and monitor certified and sustainable orders in line with applicable standards and programs, including GOTS, GRS, OCS, RCS, Responsible Animal Fiber (RAF), Lenzing and Good Cashmere.

4.   Supplier & Production Facility Onboarding (POF)

· Support the onboarding of new suppliers and factories, including document collection, verification and record keeping.

· Coordinate with suppliers and internal stakeholders to ensure timely and complete onboarding.

5.   CSR Data, Documentation & General Support

· Maintain accurate CSR records, trackers, vendor lists, onboarding and certification-related documentation across relevant systems.

· Support the CSR team with additional operational and administrative CSR activities based on business needs.

Qualifications & Requirements

· Bachelor’s degree in Textile Management, Business Administration, Supply Chain Management, Sustainability Management, or a related field, with 3–4 years of relevant experience in CSR, sustainability, compliance, textile sourcing, or supply chain operations.

· Good understanding of sustainability standards and certification requirements within the textile and apparel industry, with working knowledge of GOTS, GRS, OCS, RCS, and Responsible Animal Fiber (RAF).

· Experience with TextileGenesis or similar textile traceability platforms is an advantage.

· Ability to review certification documents, supplier information, material details, and order data for completeness, validity, accuracy, and consistency with applicable sustainability requirements. Strong attention to detail is essential.

· Strong organizational skills with the ability to manage multiple processes, follow-ups, and priorities simultaneously. Proactive and reliable, with the ability to work independently within defined processes.

· Good communication skills and confidence in coordinating with suppliers and internal stakeholders. Excellent written and verbal communication skills in English.

· Proficiency in Microsoft Excel and confidence in working with digital platforms and data management systems.

· Willingness to learn and develop within the sustainability, certification, and responsible sourcing field.