Credit Manager

Department: Finance

Reports To: Director of Finance / Financial Controller

Location: Le Méridien Dhaka

Position Summary

The Credit Manager is responsible for managing the hotel's credit and collection functions, ensuring timely recovery of receivables, minimizing bad debt exposure, maintaining healthy cash flow, and ensuring compliance with Marriott International policies and local regulations.

Credit Management

• Review and evaluate credit applications from corporate clients, travel agents, event organizers, and other business partners.
• Recommend appropriate credit limits and payment terms based on financial analysis and risk assessment.
• Maintain accurate credit files and customer records.
• Conduct periodic reviews of existing credit facilities and customer creditworthiness.

Accounts Receivable Management

• Monitor aging reports and ensure prompt collection of outstanding balances.
• Follow up on overdue accounts through calls, emails, and meetings with clients.
• Investigate and resolve billing disputes in coordination with Sales, Events, Reservations, and Front Office teams.
• Ensure timely posting and reconciliation of all receivable transactions.

Collection & Recovery

• Develop strategies to reduce overdue accounts and improve collection efficiency.
• Negotiate payment plans with clients when necessary.
• Escalate delinquent accounts to management and recommend appropriate actions.
• Manage legal recovery processes when required.

Financial Reporting

• Prepare daily, weekly, and monthly Accounts Receivable and collection reports.
• Analyze aging trends and provide recommendations to management.
• Monitor Days Sales Outstanding (DSO) and collection targets.
• Present credit risk assessments and collection updates during finance meetings.

Internal Controls & Compliance

• Ensure compliance with Marriott International financial policies and procedures.
• Maintain proper documentation and audit readiness.
• Support internal and external audits.
• Ensure adherence to Bangladesh tax, VAT, and financial regulations.

Cross-Functional Collaboration

• Work closely with Sales & Marketing to review credit terms for corporate accounts.
• Coordinate with Banquet Sales and Events teams regarding advance deposits and settlement terms.
• Partner with Front Office and Income Audit teams on guest ledger and billing issues.
• Support Director of Finance in cash flow management initiatives.

Qualifications:

Education

• Bachelor's degree in accounting, Finance, Business Administration, or related field.

Experience

• 3 to 5 years of Accounts Receivable, Credit Control, or Finance experience.
• Minimum 2 years in hospitality industry preferred.
• Experience with Marriott systems and procedures is an advantage.

Skills & Competencies

• Strong analytical and negotiation skills.
• Excellent communication and relationship management.
• Knowledge of hotel accounting systems (PeopleSoft, SUN, Opera PMS, MGS, etc.).
• Advanced MS Excel skills.
• High level of integrity and confidentiality.
• Strong attention to detail and organizational skills.