Contextual Campaign Quality Governance

Job Title: Contextual Campaign Quality Governance

Closing Date: 02-Sep-2026

Please attach your updated resume while applying for the job.

Job Overview

The purpose of this role is to implement various customer journeys on the CMP platform and contribute to increasing revenue generated from these journeys while optimizing operational costs to support current business objectives.

This role will be responsible for the Campaign quality Governance and needs to understand the capabilities of CMP in designing a campaign or solution efficiently. S/he will essentially work in the position that can act to integrate CMP capabilities in campaign design and where necessary identify key business factors for further analysis and revert for campaign design improvements. S/he will build detailed QC procedures utilizing previously mentioned expertise and recommend/implement change to solutions as required. S/He will be accountable for campaign feedback, optimization and changes timely along with pre-post evaluation monitoring & transformation of campaigns to deliver optimum efficiency in a scheduled manner.

Responsibilities

• Govern the end-to-end quality, compliance, and performance of contextual marketing campaigns to ensure zero revenue leakage and operational excellence.
• Design, configure, test, and optimize campaign mechanics, customer journeys, notifications and reporting solutions within the Contextual Marketing Platform (CMP).
• Establish and maintain campaign governance processes, including access control, user activity monitoring, UAT management and deployment validation.
• Conduct campaign performance analysis, customer behaviour assessment and post-campaign evaluations to identify optimization opportunities and improve business outcomes.
• Monitor platform capacity, system performance and channel utilization to ensure uninterrupted service availability and efficient campaign execution.
• Collaborate with business stakeholders, IT teams and external vendors to support platform enhancements, feature development, integrations and operational improvements.

Education

Graduate from a reputed university, preferably in IT, CSC, or CSE

Skill

• Critical thinker, result oriented, self-motivated, flexible and growth mindset to make difference
• Effective planning and problem-solving ability
• Excellent communication and storytelling ability
• Strong strategy orientation, business, and value chain understanding
• Knowledge about Circle way of work
• Proactiveness and Adaptability

Experience

• Overall, 2 to 4 years in telecommunication industry
• At least 2 years of hand-on experience in campaign management systems
• Very good understanding of telecom billing and charging ecosystem
• Adequate marketplace knowledge & insight or a mindset to explore for capacity development.
• Well versed with database and SQL queries
• Intermediate knowledge on digital & retail channels methodology, principles, capabilities, and techniques
• Strong analytical, planning and coordination skills