Computer User Support Specialists
Crossing Hurdles
Not disclosed
Contract (Remote)
Associate
1 position
Bangladesh
Job Description
Position: Computer User Support Specialists
Type: Contract
Compensation: $30 - $55/hour
Location: Remote
Commitment: 10-40 hrs/week
Role Responsibilities
Type: Contract
Compensation: $30 - $55/hour
Location: Remote
Commitment: 10-40 hrs/week
Role Responsibilities
- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
- Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
- Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
- Contribute detailed process insights that enhance future support workflows and training data quality.
- Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
- Identify patterns in support issues, offering recommendations or process improvements to the project team.
- Have strong relevant experience in the domain providing Tier 2/3 IT support.
- Expertise in diagnosing and resolving hardware and software issues across varied platforms.
- Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
- Proficiency with ticket management systems and thorough documentation practices.
- Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
- Easy Apply on LinkedIn
- Check email for next steps
- Participate in resume evaluation & interview stage
Requirements
Position: Computer User Support Specialists
Type: Contract
Compensation: $30 - $55/hour
Location: Remote
Commitment: 10-40 hrs/week
Role Responsibilities
- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
- Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
- Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
About Company
Crossing Hurdles
At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals. Our focus is on connecting organisations with top-tier talent by sourcing, screening, and presenting only th...
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Crossing Hurdles
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About Company
At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals. Our focus is on connecting organisations with top-tier talent by sourcing, screening, and presenting only th...