Commercial Officer

• Handle import and export commercial documentation and ensure timely processing of shipments.

• Review L/C terms and conditions and coordinate with relevant departments for necessary actions and amendments.

• Prepare Commercial Invoices, Packing Lists, BL Drafts, GSP Drafts and other export-related documents.

• Prepare Back-to-Back L/C opening applications and submit required documents to the bank.

• Prepare and submit export documents to banks in accordance with L/C terms and banking requirements.

• Coordinate with banks, C&F agents, freight forwarders, shipping lines and other stakeholders for smooth shipment processing.

• Prepare and maintain import/export statements, Outstanding Statements and Invoice Register Reports.

• Handle and maintain customs and bond-related documentation, including UD-related documents.

• Support Cash Incentive documentation and related banking formalities.

• Review shipping and commercial documents to identify discrepancies and ensure accuracy before submission.

• Maintain proper records and filing of import/export and banking documents.

• Follow up on shipment status, document processing and payment realization with relevant parties.

• Ensure commercial activities are completed accurately and within the required timelines.

Company Description Handa Industry operates in partnership with FMLIO, a fashion-focused e-commerce platform launched in Bangladesh that delivers premium-quality apparel at accessible prices. FMLIO sources products from trusted local producers and export-standard suppliers, ensuring a balance of style, comfort, and durability. The platform offers a wide range of fashion items, from everyday essentials to exclusive Pakistani collections. Its mission is to make premium fashion affordable, transparent, and reachable for a broad customer base without compromising on quality. Team members contribute to a growing, quality-driven brand that values integrity and custom

Role Description The Commercial Officer is a full-time, on-site role based in Banani, responsible for overseeing day-to-day commercial operations that support sales and customer satisfaction. This includes managing client inquiries, maintaining strong relationships with buyers and partners, and coordinating order processing, pricing, and product availability. The role involves tracking sales performance, preparing basic commercial reports, and collaborating with internal teams to optimize offers, promotions, and stock levels. The Commercial Officer will handle customer feedback, support frontline service teams, and participate in training initiatives to enhance commercial and service standards. The position requires close coordination with management to ensure that commercial activities align with business goals and brand values.

Qualifications

• Candidates should possess strong commercial and business operations skills, including basic understanding of pricing, margins, and sales processes.
• Candidates should possess clear communication skills, both verbal and written, with the ability to interact professionally with customers, colleagues, and external partners.
• Candidates should possess customer service skills, with a focus on handling inquiries, resolving issues promptly, and maintaining a positive customer experience.
• Candidates should possess sales-related skills, such as relationship building, upselling or cross-selling, and supporting sales campaigns.
• Candidates should possess training and coaching abilities to help onboard new team members and share best practices within the commercial team.
• Relevant experience in e-commerce, retail, or fashion-related industries is beneficial.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with standard office and communication tools; familiarity with basic CRM or ERP systems is an advantage.
• Diploma or bachelor’s degree in business, marketing, commerce, or a related field is preferred.