Client Services Intern

Company Description: Libanza is a 360° brand communication agency at the forefront of digital innovation, offering end-to-end solutions in brand development, creative strategy, content creation, and production for print, TVC, and OVC. The agency also specialises in experiential marketing and tech-driven communication solutions that help brands stand out in diverse markets. Libanza’s work spans multiple segments, delivering tailored creative materials that align with each client’s objectives and identity. Powered by a dynamic and forward-thinking team, the agency emphasises collaboration, innovation, and impactful storytelling. Applicants can expect a fast-paced environment that values creativity, strategic thinking, and hands-on learning.

Role Description: The Client Services Intern is a full-time, on-site role based in Dhaka, Bangladesh, supporting the client services team in day-to-day operations. Responsibilities include assisting with client communication, preparing meeting notes and summaries, and helping to coordinate project timelines and deliverables. The intern will support the team in tracking client feedback, contributing to proposals and presentations, and monitoring project progress to ensure a smooth client experience. Additional tasks may include basic data collection and documentation on client satisfaction, as well as collaboration with internal creative and production teams to align client expectations with project outcomes. This role provides exposure to brand communication, account management, and client relationship building within a dynamic agency setting.

Qualifications

• Strong client services and customer service skills, with a focus on building positive client relationships and supporting project delivery.
• Effective communication skills, including clear verbal and written communication and the ability to present information professionally.
• Awareness of customer satisfaction principles and a proactive attitude toward understanding and responding to client needs.
• Basic understanding of finance concepts relevant to client accounts, budgeting, and project cost tracking is an advantage.
• Recently completed a degree in Business, Marketing, Communications, or a related field.
• High level of organisation, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in common office software (e.g., Google Workspace and Microsoft Office) and willingness to learn agency tools and platforms.
• Ability to work collaboratively with cross-functional teams and maintain a professional, inclusive, and respectful approach to work.