Chief Operating Officer

We are seeking an experienced and results-driven Chief Operating Officer (COO) to lead and oversee the overall operations of our Student Visa, Work Visa, Immigration and Education Consultancy Firm. The COO will be responsible for translating management strategy into effective operational execution, driving business growth, improving team productivity, strengthening service quality, and ensuring efficient coordination across Sales, Counseling, Visa Processing, Immigration, Documentation, Accounts, HR and Administration.

The ideal candidate should have strong leadership and operational management experience, excellent knowledge of the education/visa consultancy industry, a proven track record of achieving business targets, and the ability to build high-performing teams and scalable operational systems.

Key Responsibilities

Overall Operations Management

• Lead and supervise the company's daily operational activities.
• Ensure all departments work according to approved SOPs and company policies.
• Develop operational plans aligned with company objectives.
• Establish clear responsibilities, workflows and reporting structures.
• Monitor daily, weekly and monthly operational performance.
• Identify operational bottlenecks and implement corrective actions.
• Ensure smooth coordination between management and operational teams.
• Conduct regular operational review meetings.

Student Visa Operations

• Supervise the complete student visa workflow from lead generation to enrollment/visa outcome.
• Monitor counseling, university selection, application preparation and documentation.
• Ensure applications are submitted within agreed timelines.
• Monitor offer letter, admission, tuition payment and visa application stages.
• Establish application tracking and escalation procedures.
• Monitor visa success/failure ratios and identify reasons for rejection.
• Ensure proper client communication throughout the process.
• Develop country-specific operational procedures.
• Key countries may include: UK, USA, Canada, Australia, New Zealand, Germany, Sweden, Ireland, Italy, Malaysia and other approved destinations.

Immigration & Work Visa Operations

• Supervise immigration and work visa processing teams.
• Monitor client eligibility assessment and documentation.
• Ensure applications follow the applicable legal and procedural requirements.
• Establish document verification and quality-control procedures.
• Monitor application milestones and deadlines.
• Ensure clients receive accurate and approved information.
• Escalate complex or high-risk cases to senior management/legal/compliance personnel.
• Monitor immigration case outcomes and maintain management reports.

Job Requirements

• Having Bachelor of Business Administration (BBA) degree is a plus.
• Preferred Industry Type are Education, Training.
• At least 8 years of experience is needed.

Compensation and Benefits

• Festival bonus: 1 bonus
• Competitive salary
• Performance-based bonuses
• Professional Training
• Career Growth Opportunities
• Health Insurance (Optional)
• Friendly & Supportive Work environment