Call Centre Executive

• Receive inbound patient calls and provide accurate information about doctors, services, tests, packages, and hospital timings.

• Book, reschedule, and cancel patient appointments in the hospital management software.

• Make outbound calls for appointment reminders, report-ready notifications, and patient follow-up.

• Respond to enquiries received through Facebook, WhatsApp, IMO, and other online channels within the agreed response time.

• Record every call and patient detail accurately in the call log/software.

• Escalate urgent or sensitive patient issues to the concerned department or duty manager without delay.

• Prepare daily call reports, follow-up reports, and conversion reports for management.

• Maintain a polite, empathetic, and professional tone with every caller and uphold patient confidentiality at all times.

Job Context

Minerva Hospital is expanding its patient-facing service team. To strengthen patient communication, appointment management, and front-of-house service quality, the hospital invites applications from energetic, well-spoken, and service-minded candidates for the following position.

Position: Call Centre Executive

• Employment Status: Full-time (Shifting duty)

• Job Location: Minerva Hospital, Dhaka

• Salary: 15,000–25,000 Taka

• Duty: 9 hours

Additional Requirements

• Clear, fluent, and pleasant speaking ability in Bangla; working proficiency in English.

• Good computer skills — MS Office/Google Workspace, fast and accurate typing (Bangla & English).

• Patient-handling and customer-service mindset; ability to stay calm under pressure.

• Willing to work in rotating day/evening/night shifts, including weekends and holidays as per roster.

• Age 18 to 32 years.