Call Center Representative (Full Time - Contractual)
Job Description
🚨 WE ARE HIRING – Call Center Representative
Join iHelpBD | Build Your Career in the Contact Center Industry
আপনি কি একটি Professional Call Center Environment-এ কাজ করে আপনার Career শুরু বা এগিয়ে নিতে চান?
iHelpBD-তে Call Center Representative পদে Full-Time Regular এবং Full-Time Campaign—দুই ধরনের সুযোগ রয়েছে।
📍 Office Location:
iHelpBD – Mirpur Office
House #33 & 37 (Beside Milk Vita Office), 5th Floor
Milk Vita Road, Section-7, Mirpur, Dhaka
🔵 POSITION 01: Full-Time Call Center Representative
💼 Job Responsibilities
✅ Handle inbound and outbound calls
✅ Respond to customer queries and provide accurate information
✅ Follow up with customers when required
✅ Maintain SLA and service quality standards
✅ Update and manage customer information using CRM
✅ Follow scripts, SOPs and operational guidelines
👥 Employment Details
📌 Employment Type: Full-Time
📌 Male & Female candidates can apply
📌 Freshers are highly encouraged to apply
📌 Working Hours: 9 Hours (Including 1-hour break)
📌 Shift: Morning / Evening / Night
📌 Night Shift: Male candidates only
🎓 Qualifications
🎓 Undergraduate (Running Student)/Diploma holders/Graduates can apply
🖥️ Basic computer literacy
📄 Basic knowledge of MS Word, MS Excel & Google Sheets
💬 Good Bengali communication skills (Speaking & Typing)
⌨️ Good typing speed in English & Bengali
🤝 Punctual, responsible, honest and team-oriented
🎧 Good listening and customer-handling skills
💰 Salary & Benefits
💰 Fixed Salary: BDT 10,000/month
🍱 Lunch Allowance: BDT 1,200/month
📈 Probation Period: 6 Months
📊 Yearly Performance Review
🎯 No Sales Target
Requirements
Contact Number: +880 1335-079056
Duty time:
Mirpur - 1:00 PM - 10:00 PM
Karwan Bazar - 8:30 AM - 4:30 PM
About Company
iHelpBD
With the commencement of i-HelpBD in 2014, it has taken an ultimate challenge with the status quo as the world of technology is being changed more rapidly than any other area. i-HelpBD is a fast-growing consultancy firm specializing in Call Center Operations, Software Development, and Business Process Outsourcing. Since its very inception, i-HelpBD’s state-of-the-art Contact Center has been in continuous operation. It possesses the art of integrating skilled human resources with cutting- age technology. Based in Dhaka, Bangladesh, i-HelpBD strives to shake up the industry by leveraging emerging opportunities in the business. Over the past years, the Company has developed the capabilities and gained the experience necessary to stand out both in the local and global markets. Maintaining the competitive advantages over the competitive factors of the competitors of the same industry, it has established a sustainable development of its business toward the vision fulfilling its missions.
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Job Information
iHelpBD
About Company
With the commencement of i-HelpBD in 2014, it has taken an ultimate challenge with the status quo as the world of technology is being changed more rapidly than any other area. i-HelpBD is a fast-growing consultancy firm specializing in Call Center Operations, Software Development, and Business Process Outsourcing. Since its very inception, i-HelpBD’s state-of-the-art Contact Center has been in continuous operation. It possesses the art of integrating skilled human resources with cutting- age technology. Based in Dhaka, Bangladesh, i-HelpBD strives to shake up the industry by leveraging emerging opportunities in the business. Over the past years, the Company has developed the capabilities and gained the experience necessary to stand out both in the local and global markets. Maintaining the competitive advantages over the competitive factors of the competitors of the same industry, it has established a sustainable development of its business toward the vision fulfilling its missions.