Call Center Executive

Company Description Dewan ICT Institute is part of a leading national ICT conglomerate that provides comprehensive technology services and computer training solutions. The organization has delivered more than a dozen large-scale projects, offering ICT services, PC manufacturing, network solutions, and training programs. Dewan ICT Institute focuses on delivering reliable, end-to-end IT solutions while maintaining a strong commitment to quality and continuous improvement. Team members have opportunities to work closely with professionals across the information systems sector and contribute to impactful technology and training initiatives.

Role Description The Call Center Executive is a full-time, on-site role based in Dhaka, Bangladesh. The position involves handling inbound and outbound calls, responding to inquiries about ICT services and training programs, and providing clear, accurate information to prospective and current learners and clients. Daily responsibilities include resolving customer issues, recording call details, updating databases, and following up to ensure service satisfaction. The Call Center Executive will also support basic sales activities by explaining offerings, guiding callers through registration or service options, and directing complex issues to the appropriate internal teams. Collaboration with colleagues and adherence to call center procedures and performance targets are key aspects of this role.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service abilities.
• Clear and professional Communication skills, both verbal and written.
• Experience or familiarity with Contact Centers and call handling processes.
• Basic Sales skills, including the ability to explain services and encourage enrollment or service adoption.
• Ability to manage multiple calls, prioritize tasks, and maintain accuracy in documentation.
• Comfort with using computers, CRM systems, and standard office software.
• Fluency in Bangla and good command of English; additional languages are an advantage.
• Prior call center, customer service, or IT training center experience is preferred but not mandatory.
• Minimum high school completion; a diploma or degree in business, ICT, or a related field is an asset.