Call Center Executive
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Job Description
Company: Fresh Today
Position: Call Center Executive
Department: Customer Service
Employment Type: Full-time
Workplace: Office-Based
Location: DIT Project, Merul Badda, Dhaka
Job Summary
Fresh Today is seeking a smart, energetic, and customer-focused Call Center Executive to join our growing team. The ideal candidate will be responsible for providing outstanding customer support, handling customer inquiries, processing orders, and ensuring an excellent customer experience across multiple communication channels.
The successful candidate should possess excellent communication skills, maintain a professional attitude, demonstrate strong problem-solving abilities, and be capable of working efficiently in a fast-paced environment while meeting organizational goals.
Key Responsibilities
The Call Center Executive will be responsible for:
•Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
•Respond to customer inquiries, complaints, feedback, and service requests through phone calls, email, social media, and online messaging platforms.
•Process customer orders, generate invoices, and provide necessary sales support.
•Maintain accurate customer records and update customer information in the CRM/system.
•Follow up with customers regarding orders, deliveries, payments, and after-sales support.
•Coordinate with the Sales, Operations, Logistics, and Customer Relationship teams to ensure timely and effective service delivery.
•Resolve customer issues promptly while maintaining high customer satisfaction.
•Escalate complex customer concerns to the appropriate department whenever necessary.
•Prepare daily, weekly, and monthly performance reports as required by management.
•Achieve assigned service quality, productivity, and customer satisfaction targets.
•Work in rotational shifts, weekends, and government holidays whenever business requires.
•Maintain confidentiality of customer information and company data.
•Perform any other customer support responsibilities assigned by the management.
Salary & Benefits
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Salary: 13,000-14,000
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Free lunch
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Complimentary snacks during office hours
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Unlimited tea
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Friendly and collaborative work environment
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Professional training and learning opportunities
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Career growth opportunities
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Performance-based recognition and incentives (where applicable)
Working Conditions
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Office-Based
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Full-time employment
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Rotational shifts as per business requirements
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Fast-paced, target-driven, customer service environment
Preferred Candidate Profile
We are looking for an individual who is:
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Smart, confident, and professionally presentable.
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Customer-focused with excellent communication and interpersonal skills.
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Responsible, trustworthy, and dependable.
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Able to work under pressure while maintaining accuracy and professionalism.
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Patient, courteous, and empathetic when dealing with customers.
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Quick to learn, adaptable, and solution-oriented.
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A strong team player with a positive attitude and excellent work ethics.
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Committed to delivering outstanding customer service and representing the Fresh Today brand with professionalism.
Requirements
Educational Qualification
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Bachelor's degree from a recognized university in any discipline.
Experience Requirements
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Minimum 1 year of experience in Call Center, Customer Service, Customer Support, Telemarketing, or a similar role will be preferred.
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Fresh graduates with excellent communication skills are encouraged to apply.
Required Skills & Competencies
The ideal candidate should possess:
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Excellent verbal and written communication skills in both Bangla and English.
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Strong interpersonal, listening, negotiation, and customer service skills.
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Professional telephone etiquette and a customer-centric mindset.
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Good computer literacy with proficiency in Microsoft Office applications and the ability to learn new software quickly.
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Hands-on experience with CRM software or customer management systems will be considered an advantage.
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Strong analytical thinking and problem-solving abilities.
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Ability to manage multiple customer interactions simultaneously while maintaining accuracy.
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Ability to work independently as well as collaboratively within a team.
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Excellent time management and organizational skills.
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High attention to detail and accuracy in documentation.
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Positive attitude with a willingness to learn and continuously improve.
Professional Expectations
The successful candidate must:
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Present a smart, well-groomed, and professional appearance at all times.
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Demonstrate professionalism, integrity, honesty, and ethical behavior in every customer interaction.
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Handle customers with patience, empathy, care, and a strong sense of responsibility.
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Be capable of working effectively under pressure while maintaining service quality and professionalism.
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Remain calm and composed when handling difficult customers and challenging situations.
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Take ownership of customer issues and ensure timely resolution.
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Be punctual, disciplined, and committed to achieving individual and team goals.
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Maintain confidentiality of customer information and company records.
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Exhibit flexibility to adapt to changing business needs and work schedules.
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Display a proactive attitude, strong work ethic, and commitment to delivering exceptional customer experiences.
About Company
Fresh Today
Fresh today bd is an authentic source for Fresh, Organic and Safe Food.
This job post was sourced from Shomvob Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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Job Information
Fresh Today
About Company
Fresh today bd is an authentic source for Fresh, Organic and Safe Food.