Call Center Executive

About the Role

We are looking for an energetic, confident, and customer-focused Call Center Executive to join our team. The selected candidate will be responsible for communicating with prospective and existing customers over the phone, understanding their requirements, providing accurate information, following up on leads, and converting qualified leads into customers.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers professionally.

Key Responsibilities

• Make outbound calls to prospective customers/leads generated through digital marketing campaigns.
• Receive and respond to incoming customer calls when required.
• Understand customer requirements and provide relevant information about our products/services.
• Follow up regularly with interested and potential customers.
• Qualify leads based on customer needs, budget, interest, and eligibility.
• Maintain proper records of calls, customer information, follow-ups, and lead status in the CRM/software.
• Convert qualified leads into customers through effective communication and follow-up.
• Handle customer questions, objections, and concerns professionally.
• Coordinate with the sales/operations team for customer requirements and service delivery.
• Meet daily/weekly/monthly calling and sales targets.
• Maintain a professional and friendly relationship with customers.
• Provide regular updates to the supervisor regarding lead status and sales performance.
• Perform other customer-service and calling-related duties assigned by management.

Requirements

• Minimum HSC; Bachelor’s degree is preferred.
• Excellent communication and interpersonal skills.
• Good command of Bangla and English.
• Confident and pleasant telephone manner.
• Good listening and convincing/persuasion skills.
• Basic computer knowledge and ability to use CRM/software.
• Ability to work under pressure and achieve targets.
• Positive attitude, patience, and willingness to learn.
• Previous experience in call center, telesales, telemarketing, customer service, travel, education consultancy, or similar industries will be an advantage.

Preferred Skills

• Lead conversion and follow-up
• Tele-sales
• Customer relationship management
• Objection handling
• Negotiation and persuasion
• Basic Microsoft Office/Google Workspace knowledge
• CRM usage

Compensation & Benefits

• Competitive salary based on experience and capability.
• Performance-based incentives/commission.
• Annual salary review based on performance.
• Training and professional development opportunities.
• Friendly and professional working environment.
• Career growth opportunities.

Job Type: Full-time and part time both

Location: Banani

Salary: 12000-15000tk + Performance Incentives/ lead conversion

Experience: 0-3 years preferred

Working Conditions

Working Hours: 10:00 AM – 7:00 PM

Weekly Holiday: Friday

Office Location: Banani

How to Apply

Interested candidates are requested to send their updated CV through email it to [email protected]

Subject: Application for Call Center Executive

Only shortlisted candidates will be contacted for an interview.