Associate Representative, Customer Service and Support
APL Logistics
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Chattogram, Chattogram, Bangladesh
Job Description
Responsibilities
Operational
Operational
- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
- Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
- Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
- Escalate non-conformance issues for interventions and corrections.
- Respond to queries from various stakeholders.
- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
- Any other responsibilities as assigned by Supervisors/Managers.
- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
- Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
- Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
- Work collaboratively with cross-functional teams to achieve common goals and objectives.
- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
- Maintain and build strong relationships with vendors and suppliers.
- Minimum 1 year of relevant work experience in logistics, supply chain, order management, or a related field.
- Good command of the English language, both written and verbal
- Proficient in PC applications, including Microsoft Office tools (Excel, Word, Outlook, and PowerPoint).
Requirements
Responsibilities
Operational
- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
- Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
- Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
About Company
APL Logistics
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and ...
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Job Information
APL Logistics
Scottsdale
0
Active Jobs
About Company
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and ...
Industry Transportation, Logistics, Supply Chain and Storage
Team Size 5854 employees
Website www.apllogistics.com