Associate Manager, E-Commerce and Merchant Acquiring

BRAC Bank PLC is building the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance and transparency. For professionals, BRAC Bank offers a platform where performance, integrity, and innovation thrive together.

The bank is seeking a qualified and purpose-driven professional for the following position within its Technology function:

Job Grade: SO-PO

KEY RESPONSIBILITIES:

• Manage and provide technical support for card-related systems, e-commerce payment gateways, merchant-acquiring platforms and other related payment solutions.
• Support the end-to-end technical operations of merchant-acquiring systems, including merchant onboarding, activation, configuration, maintenance and lifecycle management.
• Participate in projects and initiatives related to cards, e-commerce, merchant acquiring, payment solutions and Alternate Delivery Channels (ADC).
• Monitor payment transactions and system performance to ensure the smooth and uninterrupted processing of e-commerce and merchant-acquiring transactions.
• Investigate system, application and transaction-related issues and provide Level 1 and Level 2 technical support.
• Analyse transaction failures, declines, timeouts, connectivity issues and other payment-related incidents, and coordinate with relevant internal teams and vendors to ensure timely resolution.
• Support payment transaction reconciliation, settlement, refunds, reversals and other merchant-acquiring operational activities.
• Test vendor-provided software updates, patches, fixes, enhancements and new functionalities, and support their deployment into the production environment.
• Conduct System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing and production validation for system changes and enhancements.
• Develop and execute SQL scripts to extract, validate and analyse data from databases based on business, operational and reporting requirements.
• Ensure compliance with Bangladesh Bank, PCI DSS, payment scheme requirements, information security policies and other applicable regulatory and organisational guidelines.
• Maintain proper documentation of incidents, system changes, testing activities, operational procedures, vendor activities and other relevant technical information.
• Participate in system upgrades, application releases, maintenance and other planned operational activities at night, on weekends and during holidays, when required.

KEY QUALIFICATIONS:

• A bachelor’s or master’s degree in Computer Science and Engineering (CSE), Electrical and Electronic Engineering (EEE), Telecommunication Engineering or a related discipline from a reputed university, with a satisfactory academic record.
• 3-5 years of experience working with card, ADC or Electronic Banking systems.
• Basic knowledge of payment gateways and merchant-acquiring platforms.
• Knowledge of QR codes, NFC, mobile wallets and POS technologies.
• A clear understanding of the payment systems domain, including Visa, Mastercard, JCB and NPSB operations.
• A clear understanding of programming languages and platforms, databases, system architecture and design.
• Basic understanding of PCI DSS, cybersecurity and information security practices.
• Strong troubleshooting and analytical skills, with the ability to identify and resolve technical issues effectively.
• Willingness to provide support on a 24/7 basis, including night shifts, weekends and holidays, as required.
• A proactive attitude, critical thinking, sound judgement and a strong sense of ownership.
• Ability to coordinate with internal teams, vendors and other stakeholders.
• Customer-centric, self-motivated and capable of meeting deadlines.

BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Application Deadline: September 01, 2026