Associate, Customer Support
foodpanda
Not disclosed
Contract (On-site)
Associate
1 position
Dhaka, Dhaka, Bangladesh
Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Job Description
- Analyze customer dispute cases to understand the underlying issues and prepare comprehensive case summaries.
- Coordinate with the Legal team to collect evidence, prepare documentation, and support case management.
- Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
- Investigate customer complaints to identify operational gaps and root causes.
- Drive initiatives and improvement projects to eliminate recurring customer pain points and reduce future dispute cases.
- Collaborate closely with Customer Experience, Legal, Finance, Commercial, Marketing, Logistics, Product, and other internal stakeholders to improve customer experience.
- Partner with regional teams on strategic customer experience initiatives and dispute prevention projects.
- Track dispute trends, prepare reports, and present actionable insights to stakeholders.
- Ensure compliance with internal policies, legal requirements, and regulatory standards.
- Continuously identify opportunities to improve processes, policies, and customer communication.
Requirements
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.
About Company
foodpanda
At foodpanda, we're on a mission to redefine how food, people, culture and tech are connected. Our panda family consists of problem solvers, designers and thinkers, working around the clock to make foodpanda the most powerful online tool for food convenience in the universe- and we’re just getting started!
foodpanda operates in 11 locations worldwide. Through the energy of our teams in all of our offices, we connect lovers of food to our brilliant partners through our amazing riders. We're changing the way food convenience is viewed and experienced worldwide.
If you're passionate about good food and great work, you're in the right place.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
Actions
Job Information
foodpanda
Singapore
37
Active Jobs
About Company
At foodpanda, we're on a mission to redefine how food, people, culture and tech are connected. Our panda family consists of problem solvers, designers and thinkers, working around the clock to make foodpanda the most powerful online tool for food convenience in the universe- and we’re just getting started!
foodpanda operates in 11 locations worldwide. Through the energy of our teams in all of our offices, we connect lovers of food to our brilliant partners through our amazing riders. We're changing the way food convenience is viewed and experienced worldwide.
If you're passionate about good food and great work, you're in the right place.
Industry Software Development and IT Services and IT Consulting
Team Size 16423 employees
Website careers.foodpanda.com