K
Assistant Team Leader
Kafela
Negotiable
Full Time (On-site)
1-3 years
2 positions
Application closes tomorrow
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Job Description
- Monitor and manage daily activities of team members/agents.
- Ensure team targets and performance are achieved.
- Provide support and guidance to the sales and customer service team.
- Monitor customer communication and order processing.
- Prepare and maintain team performance reports.
- Train and guide new team members.
- Identify team-related issues and provide effective solutions.
- Coordinate with management and ensure proper execution of assigned tasks.
Requirements
- Minimum HSC qualification; Bachelor’s degree will be preferred.
- Previous experience in team handling, sales, or customer service will be preferred.
- Strong communication and leadership skills.
- Basic knowledge of MS Office and Google Sheets.
- Responsible, punctual, and positive attitude.
- Ability to work under pressure and meet deadlines.
- Experience in the e-commerce industry will be an advantage.
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