Assistant Software Engineer (Support & Implementation)

The Trainee / Assistant Software Engineer is an early-career professional who supports the deployment, configuration, and maintenance of MISL’s enterprise software solutions. This role focuses on assisting clients in implementing and using MISL’s flagship systems efficiently while ensuring quality, reliability, and customer satisfaction. Working under moderate supervision, the individual will engage in client communication, software testing, issue resolution, and implementation activities that contribute to successful software rollouts and client success.

Key Responsibilities:

§  Provide professional and timely responses to client queries, technical issues, and new requirements.

§  Participate in software implementation projects, including installation, configuration, and user training.

§  Conduct system testing, verification, and validation prior to delivery or deployment.

§  Accurately document client feedback, configurations, and system changes, ensuring traceability and communication with development teams.

§  Collaborate with development, QA, and project teams to troubleshoot and resolve technical and functional issues.

§  Engage in requirement analysis sessions with clients to understand business needs and translate them into actionable tasks.

§  Support deployment and post-implementation activities, including monitoring, issue tracking, and system optimization.

§     Maintain up-to-date documentation, FAQs, and implementation notes.

§ Participate in team learning initiatives and continuous improvement programs to enhance domain and technical expertise.

Core Technology & Tools

• Operating Systems: Windows, Linux

• Databases: Oracle, PostgreSQL, SQL Server

• Scripting / Programming: Java, C++, Python (basic)

• Tools & Frameworks: SQL/PLSQL, RESTful APIs, GitLab/GIT, Postman, Web Services

• Cloud & DevOps Exposure (Good-to-Have): Kubernetes, Docker, CI/CD pipelines

Professional & Technical Competencies

• Strong analytical and problem-solving abilities with a customer-centric mindset.

• Sound understanding of software implementation life cycle

• Excellent communication and presentation skills for client-facing interactions.

• Ability to learn and adapt quickly to new technologies and project requirements.

• Awareness of business processes and basic requirements gathering techniques.

• Commitment to MISL’s quality-first and service excellence standards.

MISL Engineering & Support Culture

We deliver enterprise-grade financial software guided by our principles of quality, reliability, and collaboration. Our values emphasize:

• Quality First: Delivering secure, auditable, and performance-optimized implementations.

• Client Focus: Building trust through service excellence and proactive engagement.

• Ownership: Taking accountability for deliverables and client outcomes.

• Growth Mindset: Continuous learning and upskilling to meet evolving technology and business needs.

• Collaboration: Working together across teams to ensure smooth and successful project delivery