Assistant Manager to Manager - CRM
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Dhaka, Dhaka, Bangladesh
Job Description
Company Name: Goldsands Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202661489
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202661489
- Lead and manage day-to-day CRM operations across real estate projects and branches.
- Develop and implement customer relationship strategies to improve customer satisfaction, retention, and referral business.
- Supervise the complete customer lifecycle from booking and agreement to payment collection, handover, and post-sales service.
- Monitor customer booking, installment schedules, payments, outstanding dues, cancellations, transfers, and refunds.
- Manage CRM data and ensure accurate, timely, and confidential customer information in the CRM/ERP system.
- Prepare customer-wise, project-wise, and branch-wise CRM reports, MIS, dashboards, and performance analysis.
- Coordinate with Sales, Accounts, Legal, Project, Construction, and Customer Service teams to resolve customer issues.
- Monitor customer complaints, service requests, and escalations and ensure timely resolution.
- Establish and monitor CRM SOPs, service standards, communication processes, and escalation mechanisms.
- Track customer payment commitments and coordinate with Accounts and Sales teams for collection follow-up.
- Oversee documentation related to booking forms, agreements, payment schedules, possession, and handover.
- Monitor customer communication through calls, emails, SMS, and other approved channels.
- Analyze customer feedback and identify opportunities to improve service quality and customer experience.
- Prepare regular reports on collections, customer complaints, pending cases, cancellations, and service performance.
- Set team KPIs and monitor individual and team performance against defined targets.
- Conduct regular coordination meetings with relevant departments to resolve operational and customer-related issues.
- Support management in developing customer retention, recovery, and relationship-building initiatives.
- Ensure compliance with company policies, approved customer service procedures, and applicable regulatory requirements.
- Perform any other CRM and customer relationship responsibilities assigned by management.
- Experience: 4 to 6 years
- Education:
- Skills: Customer Care, Customer Service Management
Requirements
Company Name: Goldsands Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: On-Site
Job ID: IJOB202661489
- Lead and manage day-to-day CRM operations across real estate projects and branches.
- Develop and implement customer relationship strategies to improve customer satisfaction, retention, and referral business.
- Supervise the complete customer lifecycle from booking and agreement to payment collection, handover, and post-sales service.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
Actions
Job Information
nextjobz
Dhaka
5095
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.