Assistant Executive – Feedback

Company Name: Bio-Xin Cosmeceuticals

Location: Dhaka

Job Type: Full-Time

Workplace Type: On-Site

Job ID: IJOB202658309

Company Overview

Bio-Xin Cosmeceuticals is a leading skincare and aesthetic solutions company in Bangladesh, dedicated to delivering innovative, science-backed beauty and wellness products. With a strong presence in both online and offline markets, Bio-Xin continues to expand its footprint through quality products, advanced formulations, and exceptional customer service. Our goal is to empower individuals to achieve healthier, more confident skin through safe and result-driven solutions. We are committed to customer-centric excellence, continuous learning, and a collaborative work culture to ensure healthier, confident skin through safe, effective, and result-driven personalized solutions. We are currently seeking a dynamic and sales-oriented Assistant Executive – Feedback to strengthen our online and offline sales team by converting customer inquiries into successful sales while ensuring an exceptional customer experience.

Position Summery

The Assistant Executive – Feedback is responsible for ensuring an exceptional post- purchase customer experience across Bio-Xins e-commerce platforms. This role involves proactively collecting customer feedback, addressing complaints and concerns, coordinating issue resolution with internal teams, identifying opportunities for service improvement, and building long-term customer relationships that increase satisfaction, loyalty, and repeat purchases. The ideal candidate is customer-focused, empathetic, solution-oriented, and capable of turning customer feedback into actionable business insights.

Key Responsibilities

• Customer Feedback Management
• Contact customers after product delivery to gather feedback on their purchasing experience.
• Conduct follow-up calls, messages, or surveys to measure customer satisfaction.
• Record and categorize customer opinions, suggestions, and complaints accurately.
• Maintain an organized customer feedback database.
• Customer Issue Resolution
• Respond promptly and professionally to customer complaints.
• Investigate customer concerns related to Product quality, Delivery issues, Order accuracy, Payment problems, Product usage questions etc.
• Coordinate with Sales, Logistics, Warehouse, Customer Support, and Marketing teams to resolve issues efficiently.
• Ensure every complaint is closed within the company's service standards.
• Follow up with customers until complete satisfaction is achieved.
• Customer Experience Improvement
• Identify recurring customer issues and recommend process improvements.
• Prepare weekly and monthly customer feedback reports.
• Highlight customer pain points and suggest practical solutions.
• Share customer insights with relevant departments for continuous improvement.
• Customer Retention & Repeat Sales
• Build positive relationships with existing customers.
• Encourage repeat purchases through excellent customer engagement.
• Identify satisfied customers for testimonials, reviews, and referrals.
• Recover dissatisfied customers through proactive communication and appropriate service recovery.
• Support customer loyalty and retention initiatives.
• Cross-functional Coordination
• Collaborate with Customer Support, Sales, E-commerce Operations, Warehouse, Logistics, Marketing, and other relevant departments to ensure timely and effective resolution of customer feedback and complaints.
• Coordinate with internal teams to facilitate prompt issue resolution and enhance the overall customer experience.
• Ensure customers receive timely updates on the status and progress of their complaints or service requests.
• Escalate critical, complex, or unresolved customer issues to the appropriate department or management for immediate attention.
• Share customer insights and recurring feedback with relevant departments to support continuous improvement in products, services, and operational processes.
• Data & Reporting
• Maintain accurate, up-to-date, and confidential records of all customer interactions, including complaints, feedback, inquiries, resolution status, satisfaction levels, and repeat customer engagements.
• Document customer issues systematically to ensure proper tracking, timely follow-up, and effective resolution in accordance with company service standards.
• Monitor key customer service metrics, including complaint categories, resolution timelines, response times, customer satisfaction scores, and repeat purchase indicators.
• Prepare and submit daily, weekly, and monthly reports on customer feedback complaint resolution, service performance, and customer experience trends for management review.
• Analyze customer feedback and complaint patterns to identify recurring issues, emerging trends, and opportunities for improving products, services, and operational processes.
• Provide actionable insights and recommendations to management and relevant departments to enhance customer satisfaction, strengthen customer retention, and increase repeat sales.
• Ensure the accuracy, completeness, and integrity of customer data and reports while maintaining strict confidentiality of customer information.
• Support continuous improvement initiatives by using customer feedback and performance data to recommend process enhancements and service quality improvements.
  
  

Requirements

• Experience: 1 to 3 years
• Education: Bachelors degree in Business Administration, Marketing, Management, or a related discipline.
• Skills: Customer Analysis, Communication
  
  

Last Date of Application: 31 August 2026