AGM / Senior Manager – Laboratory & Telemedicine Operations

Company Name: Arogga Ltd.

Location: Dhaka

Job Type: Full-Time

Workplace Type: On-Site

Job ID: IJOB202658327

Position Overview

The AGM / Senior Manager – Laboratory & Telemedicine Operations will own both the operational and the business performance of Arogga's diagnostic and telemedicine service lines nationwide. Beyond running day-to-day service delivery – home sample collection, laboratory partner management, and doctor consultation operations – the role carries full accountability for the department's commercial health, including revenue growth, cost efficiency, and P&L performance.

The incumbent will work closely with laboratory and doctor partners, logistics, customer service, and technology teams to build a scalable, efficient, and patient-centric healthcare service network.

About Arogga

Arogga is Bangladesh’s leading health-tech startup transforming how millions access genuine medicines and healthcare services. From ensuring the authenticity of every pill to connecting patients with lab testing, diagnostics, and telehealth services — Arogga is building the country’s first true health super-app.

Backed by international investors and driven by a mission to make healthcare accessible, affordable, and transparent — Arogga is growing fast and expanding across new verticals and partnerships nationwide.

Key Responsibilities

• Laboratory & Telemedicine Operations
• Lead end-to-end operations across both diagnostic (lab) and telemedicine (doctor consultation) service lines.
• Ensure seamless coordination between lab partners, the doctor panel, home sample collection teams, logistics, and customer support.
• Monitor lab turnaround time (TAT) and doctor consultation response/wait times, driving continuous improvement in both.
• Scale and manage the doctor panel to meet 24/7 service commitments – overseeing scheduling, capacity planning, and consultation quality.
• Home Sample Collection & Service Delivery
• Manage nationwide home sample collection operations, including route planning and phlebotomist resource utilization.
• Monitor sample handling, cold-chain maintenance, and lab handover to protect sample integrity and patient safety.
• Partner Management (Lab & Doctor)
• Build and maintain relationships with diagnostic labs and doctor partners; monitor performance against SLAs.
• Coordinate onboarding of new lab and doctor partners; resolve operational issues to maintain consistent service quality.
• Quality Assurance & Compliance
• Implement and maintain SOPs across laboratory and telemedicine operations.
• Ensure compliance with healthcare regulations; run regular audits and drive process-improvement initiatives.
• Business & Revenue Management
• Own the department's P&L – revenue targets, cost efficiency, and margin performance across lab and telemedicine service lines.
• Develop pricing, packaging, and growth initiatives with Marketing and Growth teams to hit monthly/quarterly revenue targets.
• Prepare budgets, forecasts, and business cases for new services or capacity expansion.
• Identify and act on cross-sell opportunities linking lab, telemedicine, and the broader medicine-order ecosystem.
• Performance & KPI Management
• Define and monitor operational and commercial KPIs; prepare dashboards and management reports.
• Cross-Functional Collaboration
• Work with Technology to improve lab and telemedicine workflows on the platform.
• Coordinate with Customer Service on issue resolution, Supply Chain/Logistics on sample transport, and Product on new service launches.
• Team Leadership
• Lead and develop the lab operations, telemedicine operations, and field teams.
• Set performance objectives, conduct reviews, identify training needs, and build a culture of accountability and operational excellence.
  
  

Requirements

• Experience: 8 to 10 years
• Education: Bachelor's degree in Business/Marketing, Pharmacy, Medical Laboratory Science, Healthcare Management, Microbiology, Biochemistry, or a related discipline, MBA, MPH, or a related Master's degree is an added advantage
• Skills: Laboratory Turnaround Time (TAT), Customer Satisfaction (CSAT)
  
  

Last Date of Application: 31 August 2026