After - Sales Relationship Executive, E-commerce
nextjobz
Not disclosed
Full Time (On-site)
Not Applicable
1 position
Mirpur, Dhaka, Bangladesh
Job Description
Company Name: Bio-Xin Cosmeceuticals
Location: Dhaka (DOHS Mirpur)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660036
Job Purpose
The After-Sales Relationship Executive will be responsible for maintaining regular communication with existing customers after product purchase to ensure customer satisfaction, monitor product usage, address concerns, encourage repeat purchases, and build long-term customer relationships. The role requires excellent communication skills, empathy, persuasive ability, and a customer-first mindset.
Key Responsibilities
Location: Dhaka (DOHS Mirpur)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660036
Job Purpose
The After-Sales Relationship Executive will be responsible for maintaining regular communication with existing customers after product purchase to ensure customer satisfaction, monitor product usage, address concerns, encourage repeat purchases, and build long-term customer relationships. The role requires excellent communication skills, empathy, persuasive ability, and a customer-first mindset.
Key Responsibilities
- Customer Follow-up
- Conduct timely follow-up calls with customers after product delivery.
- Guide customers regarding product usage, application methods, and expected results.
- Ensure customers are satisfied with their purchase and overall experience.
- Address customer concerns, complaints, and product-related queries professionally.
- Customer Relationship Management
- Build and maintain long-term relationships with customers.
- Develop customer trust through professional communication and proactive support.
- Maintain complete customer interaction records in the CRM/database.
- Ensure all customer information is updated accurately.
- Repeat Sales & Customer Retention
- Identify opportunities for repeat purchases and cross-selling.
- Recommend suitable products based on customer needs and previous purchase history.
- Inform customers about ongoing promotions, new launches, and exclusive offers.
- Achieve assigned customer retention and repeat sales targets.
- Complaint Handling
- Resolve customer complaints within the defined service standards.
- Coordinate with relevant departments to ensure timely issue resolution.
- Escalate complex customer concerns when necessary.
- Reporting & Documentation
- Maintain daily call logs and customer feedback records.
- Prepare daily, weekly, and monthly follow-up reports.
- Track customer satisfaction and follow-up conversion rates.
- Compliance
- Ensure confidentiality of customer information.
- Follow company policies, SOPs, quality standards, and customer service protocols.
- Experience: 3-5 years
- Education: bachelor of business administration in marketing
- Skills: customer relationship, customer relations, customerrelationship, customer relationship management, customerrelationshipmanagement, customer relationship management (crm), sales support, aftersales, customer service management
Requirements
Company Name: Bio-Xin Cosmeceuticals
Location: Dhaka (DOHS Mirpur)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202660036
Job Purpose
The After-Sales Relationship Executive will be responsible for maintaining regular communication with existing customers after product purchase to ensure customer satisfaction, monitor product usage, address concerns, encourage repeat purchases, and build long-term customer relationships. The role requires excellent communication skills, empathy, persuasive ability, and a customer-first mindset.
Key Responsibilities
- Customer Follow-up
- Conduct timely follow-up calls with customers after product delivery.
About Company
nextjobz
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.
This job post was sourced from LinkedIn Jobs While we strive to bring you the latest opportunities, Niyog has not verified this listing and cannot take responsibility for its accuracy or any outcomes related to it. Please review the details carefully and apply at your own discretion.
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nextjobz
Dhaka
4710
Active Jobs
About Company
Nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.